Probleme beim Versand

Wenn Probleme bei Deiner Lieferung aufgetreten sind, bist Du hier genau richtig. Damit wir Dir möglichst schnell helfen können, ist es wichtig, dass Du das passende Problem-Portal auswählst. Wir melden uns innerhalb eines Werktages bei Dir zurück. Wenn Du bereits eine Bestellung aufgegeben hast, logge Dich ein, um die BroService-Hotline anzurufen.

We will help you directly here

Returns
You are not satisfied with your item or you bought the wrong cordless screwdriver after all? No problem! We offer you a 100-day return policy on our necks. Take a look at our returns portal here!
Go to returns portal
My package arrived damaged.
We make sure to send the goods as securely as possible. If, despite our best efforts, the postal service has played football with your package, please contact us directly here at. We will help you!
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My package has not arrived.
Oh dear, but don't worry: we'll help our BROs! Use our problem portal for missing packages so that we can help you as quickly as possible.
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I received something incorrect
If you have received an item other than the one you actually ordered, please register here in our problem portal for incorrectly received items.
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My delivery is incomplete
If your delivery is incomplete or you are missing something in the package, please register here in our problem portal for incomplete delivery.
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Other problems with the order
If you experience any kind of problem before, during or after your order, simply use our problem portal for other delivery issues.
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Where is my invoice?
After payment you will receive the invoice in a separate e-mail directly from our shipping partner (e.g. dealer Dinotech e.K.). If you are sure that no e-mail has arrived, please use the form to request an invoice.
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Top questions at a glance

How can I pay for my order?

We offer a wide range of secure payment methods:

online payment methods

PayPal, KLARNA, Google Pay, Apple Pay and Shop Pay.

Credit cards

You can also pay with the major credit cards VISA, MasterCard and American Express. In this case, the payment is secured using the 3D-Secure method. If we have any reason to suspect fraudulent ordering, we will automatically cancel the payment.

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Returns: I want to return something

If you wish to return all or part of your order and you're from the EU 🇪🇺, please check our returns portal.

For returns from Switzerland 🇨🇭 and Liechtenstein 🇱🇮, use this returns portal.

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

How can I buy in instalments?

Yes, you can pay for your order in instalments via the KLARNA and PAYPAL payment providers. Simply select the appropriate payment method at checkout and everything else will be taken care of directly by the provider.

How do I receive an invoice?

You will automatically receive the invoice from our shipping partner in a separate email after receipt of payment. It will not come with the confirmation of receipt. In addition, a paper invoice will be enclosed with the order.

Therefore, please also check your spam folder again thoroughly and otherwise get in touch here in our invoice portal.

Why is a different company listed on the invoice?

We work with reputable and reliable dealers to offer you the best prices and fastest delivery times. You can find information about who ships the goods on each product page.

Where is my order?

There are various ways to track the shipment status:

You will receive a shipping confirmation for each order to your registered e-mail. This contains the respective consignment number
Log in with the e-mail you provided when you made your purchase. The consignment number is also stored in your order overview.

The dispatch usually takes 1 - 2 working days. If it takes longer or you think the parcel has disappeared, please contact us here in our problem portal.

BroDeals

Your area

Returns

My package arrived damaged.

My package has not arrived.

I received something incorrect

My delivery is incomplete

Other problems with the order

Where is my invoice?

Top questions at a glance

online payment methods

Credit cards