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Mein Paket ist verschwunden

Verschwundenes Paket

Wenn Dein Paket laut Sendungsverfolgung längst bei Dir sein müsste, bist Du hier genau richtig. Das hier ist unser Portal für verschwundene und nicht zugestellte Pakete. Bitte fülle das untenstehende Formular aus. Mit Deinen Angaben eröffnen wir einen Fall beim Versandunternehmen. Wir müssen dazu eine Rechtsverbindliche-Erklärung abgeben. Wir prüfen den Fall, füllen die notwendige Erklärung mit Deinen Angaben aus, schicken es Dir zur Unterschrift und Prüfung zu und leiten das Dokument für Dich zum Versandunternehmen weiter. Das Unternehmen prüft dann intern alles und meldet sich dann. Der Vorgang kann ca. 7 - 10 Tage dauern. Je früher Du dich bei uns meldest, desto besser!

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Top questions at a glance

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

Back to the Help Center