Hier helfen wir Dir schnell weiter

Falls Du vor, während oder nach Deiner Bestellung auf Fragen oder Probleme stößt, bist Du hier genau richtig. Wir bieten unseren BROs den besten Service und für jedes Problem eine passende Lösung. Wichtig: Um dir wirklich schnell weiterzuhelfen, ist es extrem wichtig, dass Du Dich über das passende Service-Portal meldest. Unten stehen die häufigsten Probleme und die jeweiligen Service-Portale. Warum ist das so wichtig? Du kannst uns natürlich auch einfach so eine E-Mail schreiben und Dein Problem schildern. Je nach Anfrage brauchen wir aber mehr oder spezielle Infos von Dir, die wir dann erst erfragen müssen. Füllst Du das passende Formular aus, sparen wir eine Menge Schriftverkehr, Zeit und Nerven. BroService meint eben auch Schnelligkeit!

Top questions at a glance

Returns: I want to return something

If you wish to return all or part of your order and you're from the EU 🇪🇺, please check our returns portal.

For returns from Switzerland 🇨🇭 and Liechtenstein 🇱🇮, use this returns portal.

Where is my order?

There are various ways to track the shipment status:

You will receive a shipping confirmation for each order to your registered e-mail. This contains the respective consignment number
Log in with the e-mail you provided when you made your purchase. The consignment number is also stored in your order overview.

The dispatch usually takes 1 - 2 working days. If it takes longer or you think the parcel has disappeared, please contact us here in our problem portal.

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

How do I receive an invoice?

You will automatically receive the invoice from our shipping partner in a separate email after receipt of payment. It will not come with the confirmation of receipt. In addition, a paper invoice will be enclosed with the order.

Therefore, please also check your spam folder again thoroughly and otherwise get in touch here in our invoice portal.

Why is a different company listed on the invoice?

We work with reputable and reliable dealers to offer you the best prices and fastest delivery times. You can find information about who ships the goods on each product page.

Not found what you were looking for?

If your question or problem is so specific that it is not covered by the help center, please send us an email.

Toolbrothers Service-Mail

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